Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use askmyGP Monday to Friday from 8am to 8.30am. We will respond within 48 hours during opening times
• phone us on 01492 550430 (Penrhyn), Monday to Friday from 8am to 6:30pm
• 01492 550430 (Deganwy), Monday ,Tuesday And Friday 8am-12pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:00pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use askmyGP, Monday to Friday 8am to 6:30pm. We will respond within 48 hours during opening times
• phone us on 01492 550430 (Penrhyn), 01492 550430 (Deganwy), Monday to Friday from 8am to 6:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
• use your NHS Wales App to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS Wales App
• using the GP online system – My Health Online via InPS or EMIS
• phone us on 01492 550430 (Penrhyn), Monday to Friday from 8am to 6:30pm
•  01492 550430 (Deganwy), Monday,Tuesday And Friday 8am-12pm 
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11am.